Frequently Asked Questions
You may find it helpful to read through the following FAQs:
1. Can I use the same username and password for all of Yuill + Kyle’s websites?
Unfortunately not. Our websites operate independently so you will need separate login details for www.debtscotland.com and www.ykonline.co.uk.
2. After submitting the On-Line Pre Sue letter, is there a confirmatory email sent to indicate receipt of instructions?
Once you submit your online instructions you will see an on-screen message saying that this has been sent. You will also receive an automated email. However, once we issue your debtor with the LBA we will then email you confirming that the LBA has been sent.
3. Could my credit control team follow progress of debt recovery (at pre-sue stage) on-line?
They can track progress online at any stage. Clients are able to be set up with a password to access our extranet www.ykonline.co.uk. In terms of pre-sue this will show your team when the LBA letter was sent out and will also indicate if we have received any correspondence from your debtor.
4. If the debtor contacts you regarding the reason for non-payment of the outstanding monies, would this be relayed to my credit control team? If so please indicate method of transmission
If the debtor is calling regarding an LBA we do not enter into discussions with them as the LBA letter advises they contact your directly. We would however mark on the system that the debtor has called. If the debtor is calling us re. court action, we ask them to send all correspondence to us in writing and we then pass this onto yourselves. We would also advise you of any contact with the debtor, whether this be a telephone call, email etc.
5. If payment is received by Yuill + Kyle on our behalf, how quickly would we be advised of this and again what method of notification would be used?
We will post out the received cheque to you that day. Should the debtor have made the cheque out to us and not yourselves we would wait 14 days to ensure the cheque has cleared and then issue you with a cheque from us.
6. Why do we ask debtors to make cheques and postal orders payable to you (the client), but ask them to send the cheques directly to us?
The reason for this is simply that it allows us to keep tabs on how successful our services are. If cheques go straight to clients, often we are not updated of this, so we are unaware of a positive outcome.
7. If payments are received at my offices directly from a customer who is subject of Pre Sue Letter, what is best way to inform your offices?
Whichever way suits you best. You can call us to let us know or indeed email scowan@yuill-kyle.co.uk and this will be passed onto the relevant person to update the file.
8. Could you please advise of your trading terms, including payment. Do you require a credit application form to be completed?
Our terms of business are 14 days. There is no need to complete a credit application. We accept BACS or cheque as methods of payment. You are also able to pay over the telephone. However, the easiest and quickest way to pay is online. Payments are secure and powered by RBS WorldPay™. To pay online visit: www.debtscotland.com/pay.
