If you have a query, you may find your answer here. If your question remains unanswered, please do not hesitate to contact us.
Q. After submitting the online Pre-Sue letter, is there a confirmation email sent to indicate receipt of instructions?
A. Once you submit your online instructions, you will see an on-screen message saying that this has been sent and an automated email. However, once we issue your debtor with the LBA, we will email you to confirm the LBA has been sent.
Q. Could my credit control team follow progress of debt recovery (at pre-sue stage) online?
A. They can track progress online at any stage. Clients are able to be set up with a password to access our extranet, www.ykonline.co.uk. In terms of pre-sue, this will show your team when the LBA letter was sent out and will also indicate if we have received any correspondence from your debtor.
Q. If the debtor contacts you regarding the reason for non-payment, would this be relayed to my credit control team? If so, please indicate method of transmission.
A.If the debtor is calling regarding an LBA, we do not enter into discussions with them as the LBA letter advises they contact you directly. We would, however, mark on the system that the debtor has called. If the debtor is calling us with regard to court action, we ask them to send all correspondence to us in writing and we pass this on to you. We would also advise you of any contact with the debtor, whether this be a telephone call, email etc.
Q. If payment is received by Yuill + Kyle on our behalf, how quickly would we be advised of this and what method of notification would be used?
A. We will post out the received cheque to you on the same day. Should the debtor have made the cheque payable to us and not you, we would wait 14 days to ensure the cheque has cleared and then issue you with a cheque from us.
Q. Why do we ask debtors to make cheques and postal orders payable to you (the client), but ask them to send the cheques directly to us?
A. The reason for this is simply that it allows us to monitor the success of our services. If cheques go straight to clients, we are often not kept informed of this and are therefore unaware of a positive outcome.
Q. If payments are received at my offices directly from a customer who is subject of Pre Sue Letter, what is best way to inform your offices?
Q. Could you please advise of your trading terms, including payment? Do you require a credit application form to be completed?
A. Our terms of business are 14 days. There is no need to complete a credit application. We accept BACS or cheque as methods of payment. You can also pay over the telephone. However, the easiest and quickest way to pay is online. Payments are secure and powered by WorldPay™. To pay online, click here.