About Us Frequently Asked Questions

If you have a query, you may find your answer here. If we can provide further assistance, please do not hesitate to contact our team.

Your Relationship With Us

The best way to find out more about how we might work together would be to arrange a chat with a member of our team. Why not enquire now and we will be happy to hear more about your needs?

How likely are you to accept my case(s)?

In general, we are very likely to accept your cases but first require to carry out conflict of interest checks.
How quickly can I expect a response from your team?

We aim to respond to all case instructions within 1-2 working days. If you have not heard back from us within two working days of your enquiry, please give us a call to speak to a member of our team.
Will I have a dedicated point of contact for the duration of my cases?

In order to provide a first-class service at all times, we will endeavour to ensure that you have a dedicated point of contact for the duration of your case. In the event that your key point of contact is unavailable for any reason, our online case management system allows all members of our team to instantly see the latest developments in your case in real time, therefore any member of our team will be able to provide assistance when you need it.
Can I arrange an in-person meeting with you?

We would be delighted to meet with you in-person or virtually (via Microsoft Teams). If you would like to arrange a meeting, please do not hesitate to contact us to discuss availability.
Contact Us

How We Handle Your Cases

Our robust, proven approach has helped us recover Scottish debts for people like you for over 100 years, helping forge better customer relationships and ensuring Scottish businesses get the funds they need to grow.

After submitting the online pre-sue letter, is there a confirmation e-mail sent to indicate receipt of instructions?

Once you submit your online instructions, you will see an onscreen message saying that this been sent to our team and you will receive an automated e-mail. Once we issue your debtor with the LBA, we will e-mail you to confirm this.
Could my credit control team follow progress of debt recovery (at pre-sue stage) online?

Your credit control team can track the progress of your case at any stage. We can also set you up with access to our extranet. In terms of the pre-sue stage, this will show your team when the LBA was sent and will also indicate if we have received any correspondence from your debtor.

Non-Scottish Debt/Debtors

The best way to find out more about how we might work together would be to arrange a chat with a member of our team. Why not enquire now and we will be happy to hear more about your needs?

I’m an English lawyer looking to recover a Scottish debt – can you help me?

We understand your clients will be concerned about their Scottish debts and they will want an effective means of dealing with this. Our goal is to recover as much cash as possible for your clients as quickly as possible. We can provide you with a bespoke debt recovery package – please don’t hesitate to get in touch with your team to find out how we can help.
I’m looking to recover an international debt from Scottish debtors – can you help me?

If you are a Scottish company/individual who wishes to sue a debtor abroad or if you are based abroad but have a Scottish debtor you wish to recover money from, there is certainly no need to ‘write off’ your debt simply because you and your debtor live in different countries. Please get in touch with us to find out how we can help you.
Neither party is Scottish – what are my options?

Should neither party be Scottish, we have strong relationships with many firms out with Scotland and can recommend firms for you to contact for assistance. Please get in touch with us for more details.

Payment Queries

If the debtor contacts you regarding the reason for non-payment, would this be relayed to my credit control team?

We will advise you of any contact with the debtor, whether this is a telephone call, e-mail etc. If the debtor is contacting us regarding an LBA, we do not enter into discussions with them as the LBA advises that they contact you directly. We would, however, note on the system that the debtor has contacted us. If the debtor is contacting us in regard to court action, we will ask them to send all correspondence in writing and this will be passed on to you.
If payment is received by Yuill + Kyle on our behalf, how quickly would we be advised of this and what method of notification would be used?

When we receive the cheque from your debtor, this will be posted to you on the same day. In the event that the debtor has made the payment to us (and not you), we would wait 14 days to ensure the cheque has cleared and then issue you with a cheque from us.
Why does Yuill + Kyle ask debtors to make cheques and postal orders payable to you (the client), but ask them to send the cheques directly to Yuill + Kyle’s office?

This process allows us to monitor the progress of your case. In the event that cheques are sent directly to clients, it is often the case that we are not kept informed of this and are then unaware of developments and positive outcomes for our clients.
If payments are received at my offices directly form a customer who is the subject of a pre-sue letter, what is the best way to inform you?

You can either call or e-mail us to let us know that you have received payment.
Could you please advise of your trading terms, including payment? Do you require a credit application to be completed?

Our payment terms are 14 days. There is no need to complete a credit application. We accept BACS or cheque as method of payment. You can also pay over the telephone or online.