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Scotland’s First Digital Debt Chat

02 October 2018 Written by Stephen Cowan Category: Blog

Inverclyde Council is the first Scottish Council to provide its residents with real-time help with debt. And with this being the first time which a council has provided live chat facilities no doubt some of Scotland’s other councils will soon follow suit. With the new service being available on the councils website.

Residents worried about debt can chat live online to a money advisor who can provide help and advice for their particular circumstances.

Inverclyde Council Leader and Welfare and Financial Inclusion Champion, Councillor Stephen McCabe, said: “The money advisors deliver a free and confidential service to residents looking to fix debt problems.

“In the past year alone they have supported residents with over £4.1m worth of problem debt.”

“This new online chat facility takes the free, confidential service into a new location where residents can get expert advice tailored to their needs.”

“Whether it is credit card debt or mortgage and rent arrears, the Council’s money advisors will be able to provide a solution and because the service is entirely free, there are no additional costs being added to your debt.”

The ‘live chat’ pilot project is funded by the Scottish Legal Aid Board and The Money Advice Service and is being delivered by Inverclyde Health & Social Care Partnership’s Advice Service team.

The aim is to deliver debt and benefit advice for people living and working in the Inverclyde area.

Such an initiative is surely welcome to help those who need help and support to deal with their creditors in a sensible and practical manner. Hopefully such an approach will relieve unnecessary anxiety and stress.

For further infomation please contact Stephen Cowan on 0141 572 4251.

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