Contact our debt recovery specialists. Call 0141 331 2332
Revolution – not evolution!
The immediate effect of the coronavirus pandemic required Yuill + Kyle to move swiftly to working from home. This was successfully achieved thanks to the sterling efforts of MacRoberts’ IT contingent along with the Y+K debt team.
We were especially proud of our ability to produce claim forms from printers installed in kitchens and lounges – no English-type summons production centre for us. The Scottish approximate equivalent, Civilonline, was inefficient, not least because it neither facilitated the creation of multiple claims nor was it compatible with our software.
Then, the fateful day came like a bolt out of the blue – and a most unwelcome one at that. Approximately eight weeks ago, one of the courts returned our paper claim form with an epistle that none of Scotland’s 32 courts would accept paper forms. They would only receive claims for actions less than £5,000 via their Civilonline portal. How were we going to respond? Apart from “having the rug pulled”, the reality was that we had to adapt to the new reality of our having to use what we viewed as an inefficient online process.
But there was a glimmer of hope. The court service told our Director of IT that they were developing an application which would allow Civilonline to accept multiple claims. We immediately recognised that if this worked, then electronic multiple submissions would be an enormous improvement on our paper-based document production. So, over the last few weeks, our programming team has been working with the Scottish courts to ensure that their application is compatible with our software. This is a rare opportunity and recognises that Y+K are at the forefront of Scottish legal debt recovery. At the end of the day, this will culminate in us having a much improved system for raising court actions.
To be truthful, we would rather that the transformation had been evolutionary than revolutionary – but the end result will be similar, and Y+K will be at the vanguard of pioneering the new software. The result in time and cost savings will greatly benefit our debt recovery clients who will witness a slicker, faster and more efficient service. In short, we will be able to recover their cash quicker.
Testimonials
Yuill + Kyle are an extremely focused firm who are achieving great results for us north of the border. Their client-focused staff keep us 'in the loop' so we are able to make timely decisions, helping us to recover more of our money.
I would not hesitate to recommend Yuill + Kyle's services to other business colleagues. I recently sent Yuill + Kyle's pre-sue letter to 2 debtors. Within 2 days of Yuill + Kyle sending these letters one of the debtors paid his £560 and the other his £750, all for the fee of a 7 day letter!
I instructed Yuill & Kyle to send a pre-sue letter to my debtor. This resulted in the debtor paying their outstanding £2750. We also received a letter of apology from them!! Great result!!
I have to say that Yuill + Kyle have represented my best experience to date with solicitors, and although I was unable to take this matter further on this occasion I would have no hesitation in using you again or recommending you to others.
I would really like to recommend your services to everyone considering litigation. Your online service is fast, efficient and easy to use. We found that your costs are simply unbeatable for pre-litigation and I feel sure that when we require legal support, Yuill + Kyle will be our first choice.
Yuill + Kyle successfully recovered £19,000 for our client. We were delighted with their professionalism and fully intend to use them again in the future.
"Stephen Cowan displays calm equanimity in the face of challenging, complex and often adversarial situations, and responds quickly and professionally."
Contact our debt recovery specialists.Call 0141 331 2332
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