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16 February 2017Written by Installation User - To be disabled on launch Category: Blog

Have you, like me, sat through courses on telephone collections? How many times has the course leader emphasised that we must have empathy with the customer.  After all if you make “friends” with the customer you’ll be able to establish a rapport and gather information the net effect of which will improve recovery rates.  All techniques we’ve been taught – open questions, closed questions, how you open the call and finally closure. Add in a bit of “treating the customers fairly” into the mix and we have the recipe for effective pre-sue collections.

18 January 2008Written by Yuill & Kyle Solicitors Category: Blog

The 14th January 2008 saw the introduction of new Scottish Court Limits. You will see from the below that the changes are considerable:


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